Complaints procedure

We are committed to providing high standards of service to our customers but understand that sometimes things can go wrong.  If you are not satisfied with any part of our services, then we want to know about it. We will resolve your complaint as quickly as possible and, if appropriate, provide an explanation as to what went wrong and how we will seek to resolve the issue.

Our first point of contact is via the client area at https://clients.besthost.co.uk where you can open a support ticket. If that is proving to be a problem, please send an email to admin@besthost.co.uk.

You can also write to us at:

BestHost
Office 8104
PO Box 4336
Manchester M61 0BW

Should your complaint concerns your UK domain(s) and if you are unsatisfied with our initial efforts to resolve your issue, you can choose to escalate your complaint to Nominet (the .uk domain registry) by going to https://www.nominet.uk/complaints/.

Abuse

If you have an objection to the content or use of a website that is hosted by Besthost, you should in the first instance complain to the person or organisation that owns the website. If this route is unsuccessful, you can contact us at abuse@besthost.uk, detailing your reasons for complaining about the site.

When we receive your complaint or report of abuse we will acknowledge it within 72 hours.

We will then fully investigate your message and aim to respond within 10 working days.

If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response.