We are committed to providing high standards of service to our customers but understand that sometimes things can go wrong. If you are not satisfied with any part of our services, then we want to know about it. We will resolve your complaint as quickly as possible and, if appropriate, provide an explanation as to what went wrong and how we will seek to resolve the issue.
You can also write to us at:
PO Box 4336
Manchester M61 0BW
Should your complaint concerns your UK domain(s) and if you are unsatisfied with our initial effort to resolve your issue, you can choose to escalate your complaint to Nominet (the .uk domain registry) by going to www.nominet.org.uk/disputes/complaining-about-registrar.
If you have an objection to the content or use of a website that is hosted by Besthost, you should in the first instance complain to the person or organisation that owns the website. If this route is unsuccessful, you can contact us at firstname.lastname@example.org, detailing your reasons for complaining about the site.
When we receive your complaint or report of abuse we will acknowledge it within 72 hours.
We will then fully investigate your message and aim to respond within 10 working days.
If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response.